Nôs Beleza Terms of Service

These Terms of Service ("Terms") govern your use of the Nôs Beleza mobile application ("Nôs Beleza," "the app"), operated by Kaymer LLC ("Kaymer," "we," "us," or "our").

Please read section 8 carefully. It explains what Nôs Beleza is and what it is not, and it is the part of these Terms most likely to matter to you.

1. Acceptance of These Terms

By creating an account or using Nôs Beleza, you agree to these Terms and to the Nôs Beleza Privacy Policy. If you do not agree, do not use the app.

These Terms apply to the Nôs Beleza app. The thekaymer.com website has its own Terms of Service.

2. Eligibility and Account Responsibility

Nôs Beleza is intended for adults. You may use it only if you can form a binding contract under the law that applies to you, and only for lawful purposes.

You are responsible for your account: for the accuracy of what you put in it, for keeping your sign-in credentials secure, and for what happens under it. Do not share your credentials, and do not let someone else use your account. If you believe your account has been used without your permission, tell us at support@thekaymer.com.

You may sign in with an email address and password, with Sign in with Apple, or with Google Sign-In. Your use of Apple's or Google's sign-in service is subject to their terms.

3. Customer Accounts

A customer account lets you search and browse businesses, save favourites, request and manage appointments, submit a review after a booking, contact support, and manage your own settings.

You agree to give accurate information when you request an appointment, to turn up for appointments you have booked or to cancel them in good time, and to treat the professionals you book with respect.

4. Professional and Business Accounts

A professional account is for running a beauty business on the marketplace. It lets you manage your business profile, your services and their prices, your schedule, your appointments, and your portfolio, and to submit your business for verification.

If you open a professional account, you confirm that you are authorised to act for the business you list, and that the information you publish about it is accurate and kept up to date.

You are solely responsible for operating your business lawfully. That includes holding whatever registrations, permits, tax status, or other authorisations the relevant Cabo Verdean authorities require for your activity, and for meeting whatever health, hygiene, and safety obligations apply to it. Kaymer LLC does not advise you on those requirements and does not confirm that you have met them.

5. Professional Accounts Are Business-Only

A professional account exists to run a business. It is not a customer account with extra screens, and it cannot be used to make customer bookings — including bookings with other businesses.

If you run a business and also want to book an appointment for yourself as a customer, open a separate customer account. The app does not provide a "book as myself" mode inside the professional workspace.

6. Business Listings and Information

The content of a business listing — its name, description, category, location details, services, durations, prices, hours, and photos — is supplied by the business, not by Kaymer LLC. We do not write it, we do not independently confirm it, and we are not responsible for its accuracy.

If you publish a listing, you are responsible for keeping it accurate. Do not advertise services you do not provide, do not publish prices you do not intend to honour, and do not publish availability you cannot keep.

We may remove or unpublish a listing that breaches these Terms, as described in section 17.

7. Professional Verification

A professional may submit their business for verification. Verification means that Kaymer LLC may review information or documents submitted by a professional to help verify business or profile information. That is all it means.

Verification is not:

• a licensing check, or a statement that any licence exists or has been granted
• a professional certification, qualification check, or training check
• an insurance check
• a background check or criminal-record check
• a health, hygiene, or safety inspection
• an endorsement, approval, or recommendation by Kaymer LLC
• a government approval of any kind

Nôs Beleza does not verify government licensing. We make no representation that a verified professional is licensed, certified, insured, qualified, trained, or approved by any authority. A verification badge in the app means only that a submission was reviewed; it is not a guarantee of anything about the professional, their premises, their conduct, or their work.

We may grant, refuse, request changes to, or withdraw verification at our discretion. Submitting false, altered, or fraudulent information for verification is a breach of these Terms.

8. A Marketplace, Not a Service Provider

This is the most important section in these Terms.

Kaymer LLC provides software. Nôs Beleza is a marketplace and booking platform that connects customers with independent beauty businesses and professionals. It is a way to find each other and to arrange an appointment.

Kaymer LLC does not perform beauty services. We do not cut, colour, style, treat, or work on anyone. We do not operate salons or premises. We do not supply products or equipment.

The professionals are independent. They are not employees, agents, partners, contractors, or representatives of Kaymer LLC. We do not direct, supervise, train, schedule, or control them, and nothing in the app makes us a party to the arrangement between a customer and a professional.

The appointment itself is an agreement between the customer and the business. Kaymer LLC is not a party to it.

9. Appointments

A customer requests an appointment; the business decides. A request is not a confirmed appointment until the business confirms it. A business may confirm a request, decline it, or propose a different time.

Bookings can be cancelled, and a business may propose a reschedule which the customer can accept or decline. The app records the state of a booking as it changes and notifies the people involved.

The availability shown in the app comes from the schedule a business publishes: its working hours, its closures, its buffer time, its daily limit, and how far ahead it accepts bookings. Availability can change, and a business can become unavailable after a booking is made.

Kaymer LLC does not guarantee that a request will be accepted, that a confirmed appointment will take place, that it will start on time, or that it will be carried out as described. Cancellation, lateness, and no-show arrangements are a matter between the customer and the business.

10. Payments

Nôs Beleza does not process payments. The app does not take payment for an appointment, does not store or handle card details, does not hold a deposit, does not pay professionals, and does not charge a commission on a booking. There is no payment provider integrated into the app.

Any payment for a service is arranged and settled directly between the customer and the business, outside Nôs Beleza. Kaymer LLC is not involved in it, holds no record of it, and is not responsible for it. We do not take part in payment disputes, we do not issue refunds for services, and we have no ability to reverse a payment made outside the app.

Agree the price and the payment arrangement with the business before your appointment.

If payment is ever added to Nôs Beleza, these Terms will be updated before it is, and the terms that apply to it will be published then.

11. Pricing

Prices shown in the app are set and published by each business. Kaymer LLC does not set, approve, or control them, and does not guarantee that a published price is current, complete, or final. A price may not include everything a particular appointment requires, and a business may quote differently once it has seen the work.

If a business's published price is wrong, that is a matter between you and the business. Please also report it to us so we can follow up on the listing.

12. Reviews and User Content

A customer may review a business after a booking, once per booking. A business may publish a reply to a review of it.

A review must be honest, must describe your own experience, and must not contain abuse, harassment, threats, discriminatory content, unlawful material, someone else's personal information, or anything you know to be false. Do not submit a review in exchange for payment or a discount, do not review your own business, and do not review a competitor's.

A published review is public, and it stays public. The display attribution shown with it is your first name, or an anonymous label if your account has no usable name. Deleting your account does not remove a published review or its attribution; it unlinks the review from your account, as described in the Privacy Policy. Write accordingly.

You keep ownership of what you write and upload. By publishing it in Nôs Beleza, you grant Kaymer LLC a non-exclusive, worldwide, royalty-free licence to host, store, display, and distribute it for the purpose of operating and promoting the app. You confirm that you have the right to publish it.

We may hide a review that breaches these Terms. Hiding removes it from public view and from the business's rating. We are not obliged to monitor content, and hiding one thing does not mean we have reviewed everything.

13. Photos and Portfolios

A business may publish portfolio photos of its work, and may keep portfolio photos hidden from customers.

If you upload a photo, you confirm that you own it or have the right to use it, and that you have the consent of anyone identifiable in it. Photographs of a client's face, body, or treatment are that person's likeness; getting their permission before publishing it is your responsibility, not ours.

Do not upload photos of work that is not yours, stock images presented as your own work, or content that is sexual, graphic, unlawful, or infringing.

Public portfolio photos are publicly readable. Hidden portfolio photos are restricted to active members of the owning business, and the app does not create a shareable link for them. Those controls are described in the Privacy Policy; they are how the app is built, not a guarantee against every possible failure.

14. Prohibited Conduct

You agree not to:

• impersonate another person or business, or list a business you are not authorised to represent
• submit false, altered, or fraudulent information, including for verification
• publish false, misleading, or fraudulent listings, services, prices, or availability
• make bookings you do not intend to keep, or use bookings to harass or disrupt a business
• post fake, paid, retaliatory, or coordinated reviews
• harass, threaten, abuse, or discriminate against anyone using the app
• use the app for anything unlawful, or to arrange an unlawful service
• upload content you do not have the right to publish
• collect or scrape other users' information, or use automated means to access the app
• attempt to break, probe, or circumvent the app's security, access data you are not entitled to, or interfere with its operation
• use the app to send spam or unsolicited advertising
• use a professional account to make customer bookings, or otherwise work around the account model in section 5

15. Reports and Moderation

You can report a business, a review, or other content from within the app. Reports go to Kaymer LLC administrators, who may review the report and the material it concerns.

We may act on a report, act without one, or decline to act. Reports and moderation decisions are recorded. Reporting something does not guarantee a particular outcome, and we may not be able to tell you what action we took.

If you are in danger, or a crime has been committed, contact the local authorities. Nôs Beleza is not an emergency service and reporting something to us is not a substitute for that.

16. Safety

Kaymer LLC does not screen, vet, interview, inspect, or supervise the professionals or businesses on Nôs Beleza beyond the narrow verification described in section 7, and does not inspect their premises. Use your own judgement when arranging and attending an appointment, as you would with any independent business you found any other way.

If you have allergies, a skin condition, a medical condition, or are pregnant, tell the professional before any treatment. Nôs Beleza is not a medical service and nothing in it is medical advice.

17. Suspension and Removal

We may hide a review, unpublish or remove a listing, restrict access to features, or suspend or remove an account where we reasonably believe these Terms have been breached, where content or conduct puts users at risk, or where we are required to by law.

Where it is practical and appropriate to do so, we will tell you why.

18. Deleting Your Account

You can delete your account in the app at any time, subject to one condition: if you run a business with upcoming or unresolved bookings, the app turns off new bookings and asks you to resolve the remaining appointments before deletion completes. Customers who have booked with you should not simply lose their appointments because you closed the account.

Deletion removes your profile, your customer profile, your saved favourites, your push notification tokens, and your sign-in identity. Bookings, published reviews, and moderation records are retained, for the reasons and with the effects set out in the Privacy Policy. Read that section before you delete an account, so you know what remains.

We may also terminate your access under section 17.

19. Availability of the Service

Nôs Beleza is provided on an "as is" and "as available" basis. We do not guarantee that it will be uninterrupted, available at any particular time, free of errors, or that any notification will be delivered. The app depends on third-party infrastructure and on your device and network, and any of those can fail.

We may change, suspend, or discontinue any part of the app, at any time. Do not rely on the app as the only record of an appointment that matters to you.

20. No Guarantee of Quality or Results

To the fullest extent permitted by law, Kaymer LLC makes no warranty, express or implied, about the professionals and businesses listed in Nôs Beleza or the services they provide. In particular, we do not guarantee:

• that a professional is licensed, certified, qualified, trained, or insured
• the skill, competence, or conduct of any professional
• the cleanliness, hygiene, or safety of any premises, product, or equipment
• the quality, outcome, or results of any service
• that an appointment will be accepted, kept, or completed
• the accuracy of any listing, service description, price, or availability

A treatment can go badly for reasons no platform can foresee. That risk sits with the customer and the professional who agree to the appointment.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Kaymer LLC is not liable for any injury, harm, loss, or damage arising out of or connected with a service arranged through Nôs Beleza, the conduct of any professional, business, or customer, an appointment that is declined, missed, cancelled, or not carried out as expected, a payment arranged outside the app, content published by a user, or your use of or inability to use the app.

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost opportunities, or lost data.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our own negligence, or for fraud. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

If you have a dispute with a professional, a business, or another user, you resolve it with them. Kaymer LLC is not a party to it and has no obligation to become involved, though you may report the matter to us under section 15.

22. Changes to the Service and to These Terms

Nôs Beleza is in active development, and features may be added, changed, or removed.

We may update these Terms as the app changes. When we do, we will revise the "Last updated" date at the top of this page. Where a change is material — the introduction of payments, for example — we will make that clear rather than changing a date quietly. Continuing to use the app after an update means you accept the updated Terms.

23. Operator and Contact

Nôs Beleza is operated by Kaymer LLC, a limited liability company organised in the United States. These Terms are governed by the laws applicable to Kaymer LLC's place of organisation, without regard to conflict-of-laws rules, except where the mandatory law of your own country of residence gives you rights that cannot be overridden by agreement. Nothing in these Terms removes a consumer protection you have under the law of the place where you live.

For any question about these Terms, email support@thekaymer.com.

See also the Nôs Beleza Privacy Policy and Nôs Beleza Support.